Community managers for the Institute of St. Joseph’s nursing homes and retirement centers met at the Centre on March 12 for a day-long workshop. Brigitte Fontaine was the presenter for the day. She is a psycho-pedagogue from Valance in private practice for individuals and groups. The theme for the conference was managing tension and conflict better by addressing a series of questions including:
- What is the origin of the conflict?
- How do I feel? What do the others feel?
- What do we need to do to respond? Brigitte set-up concrete situations for the participants to discuss in order to practice exploring possible solutions.
The key to the process, said Brigitte, is to listen to the others.